BASIC POLICIES All tickets sold by the seat. "One ticket fits all". Ages 1 yr - 100+. Children under 2 sit free on a lap. Luggage, strollers, coolers, backpacks and other assorted "freight" are not permitted on the passenger coaches. Pre-paid tickets are good for the ride on the specific date and time the reservation was made for. OFFICE HOURS MON.-THURS. 9AM-3PM. REFUND / CANCELLATION POLICIES Requests for Refunds will be handled on an individual basis. In most cases a replacement ticket for another ride will be issued dependent on the reason for the refund request. All sales will be final and no refunds will be granted after this point. For complete cancellations at any time a $10 processing fee will be retained. Pre-paid Ticket Reservations for rides designated as SPECIAL EVENTS must be cancelled at least 48 hours in advance to receive a refund. After this point ALL SALES ARE FINAL and NO REFUNDS or CREDITS will be granted. A $10 fee is charged to refund any reservation paid by Credit Card No refunds will be given after the train has departed the station. No refunds are given for group no shows. We have never cancelled a scheduled train ride, however should there be the need to cancel a train ride refunds or exchanges for future rides will be gladly given. DISCLAIMERS We reserve the right to alter schedules and substitute motive power as operating circumstances warrant.